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Apr27
The bigger the crisis, the greater the need to "not let it go to waste".
Lynda Applegate of Harvard Business School articulates the oft-spoken truths about the Crisis Imperative that's taken up residence in every corner office today. Problem with these truths, of course, is how infrequently they are heeded by the corner-office incumbents.  In the panic of the moment, the survival instinct trumps all.  Cut, fire, and hunker-down in the storm cellar as the raging tornado lays waste.  Then hope the damage isn't too catastrophic.  The wiser course is a full-frontal assault on the status quo, which translates into an organizational obsession on innovation among other things. Not just product innovation.  All-out business-model innovation (and org. restructuring). It can open the door to offering your customers a value proposition they cannot refuse.  (Our free book discusses this in detail, or you can diagnose your own value proposition here.)   Examples abound, of course, and Applegate points to Lew Gerstner's feat at IBM.  Speaking of which, never forget that one of the most profound innovations of the last 25 years occurred during a recession even worse (1980-82) than the one we're in now, as we are reminded by Tom Campbell today.  It was a business-model innovation: the IBM PC's outsourced components.  The message here?  Innovate in a crisis -- and thrive. Don't let it go to waste.
Apr22
If America is in decline, can our brands be far behind?
The words are chilling: We are no longer a nation at risk.  We are a nation in decline. Tom Friedman's column today sums up the McKinsey study on K-12 education in America and what he sees ain't pretty.  I must... Continue Reading
Apr20
Oracle and Sun. Not exactly Irish coffee.
Some things, when you combine them, amount to something less than the sum of the parts.  Think Irish coffee.  It ruins a perfectly good cup of coffee and a nice shot of whiskey.  Today we’re treated to the latest episode... Continue Reading
Apr16
The John Madden brand went far beyond the broadcast booth and fulfilled its promise everywhere it went
John Madden sold the hell out of athlete’s-foot medicine, hardware, steaks and video games  (“Madden NFL Football” is the largest selling title ever).  Not only to his regular-guy demographic, but to everybody. He sold a lot people on NFL football,... Continue Reading
Apr15
Recession be damned: Hyundai's push gains market share.
Whoops!  On Monday (April 13) I said Hyundai was selling fewer cars this year.  Wrong.  They’re on a major push at the moment and, as it turns out, are underscoring the wisdom of the old advertising adage about growing your... Continue Reading
Apr14
Even if you're listening to customers, you may not hear anything useful
A member of our Network, Overtone, is co-hosting a Webinar with us next week (April 23) ostensibly about gathering intelligence about  customers.  What it really is: a teaching moment about self-delusion.  So many of us delude ourselves into believing that... Continue Reading
Apr13
Reason to rejoice for AAPL shareholders. The Dude abides.
If there ever was a guy synonymous with his shop, it is Steve Jobs.  More than Donald Trump, Larry Ellison, Michael Dell, or Richard Branson.  No Steve, no Apple. It's sort of like the fashion designer, Valentino. It really is... Continue Reading
PC vs. Mac: Which one's the better value proposition?
It’s a question without an answer, really, but it’s never a boring debate.  Does the cheaper PC have the “value” edge over Apple at a time when more people may be more value conscious?  As always, it depends on whom... Continue Reading
Apr 1
SGI: Another one bites the (star)dust. Linux victim?
And so it goes in The Valley.  Entrances with ruffles and flourishes, meteoric rise to fame and fortune and more fortune.   And then, demise – sudden and ignominious or slow and anonymous.  Or something in between.  Silicon Graphics was the... Continue Reading

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