« July 2007 | Main | September 2007 »

Aug30
Know who your competitors are. Google searches might surprise you.
Done a search lately on Google to see which outfits show up as "related companies"?  Your peers? The point is, if you're using language on your site that's not your customers' "first language" so to speak, in terms of nomenclature for problems and benefits, you may be adding needless speed bumps to those customers' buying cycles.  Analyses of a number of early-stage information technology companies reveals their "peers" not be who the the companies assumed would show up.  Lesson: If you want to optimize your search results and stretch your budget, be familiar with how your prospective and existing customers describe the problems they have and the solutions they're searching for.  What specific terms do they use? What are the hottest topics?  You can't do this in a monologue.  You must engage them in real time right on your site.  Hey, it works for Sun and Dell, et. al.  Not coincidentally, they're selling more in less time.  Shareholders love it.  It's called productivity.  The universal language.
Aug28
Veer off the brand promise and wind up in the sales ditch
It took some time, but GM's marketers at Saturn finally got it.  I'm talking about those stunningly wrong Saturn TV spots and print ads last year making the car do impersonations of a...(are you ready?)...BMW!  Talk about identity crisis.  Milky... Continue Reading
Aug27
Alberto Gonzales and George Bush: Poster boys for seeing the world through the lens of your "products"
How politics mimics business, part 87:  President George W. Bush continues to resemble a struggling company wondering why the hell sales are in the tank.  He's stood stubbornly by one of his newer offerings, Alberto Gonzales, despite poor sales and... Continue Reading
Aug23
Top five ways to know if you're really customer-minded
 Whoa!  Now it's even the subject of academic research.  Again. What customers want and what too many of their vendors insist on giving them can, indeed, amount to a chasm.  The research and the report out of Singapore confirms, again,... Continue Reading
Aug21
Deaver and Leona: contrasting personal brands
PR czar Richard Edelman's tribute to and recollection of former Reagan advisor Michael Deaver  is a stark reminder to all who've spent part or all of our careers in public relations and reputation management: the irony of those who toil... Continue Reading
Go blog/brand yourself.
One of the many things small businesses have in common with larger outfits is the challenge of converting shoppers into buyers.  Tire kickers into drive-out-the-door purchasers.  Anyone wondering if a blog is the magic bullet here may want to read... Continue Reading
Aug15
Top Ten Reasons Web Sites Suck
10.  Designer loves Flash for Flash sake.9.  Site looks an awful lot like the brochureware you throw away.8.  Designers did precisely what they were told by people who think wireframes are something you wear.  7.  Company never met a product... Continue Reading
Aug14
The PR at Mattel is Swell. Seriously.
Mattel toys may have some QC issues at the moment, but the CEO was out there this morning saying all the right things, the right way at the right time on national TV.  What's the right time for a company... Continue Reading
Aug 8
Top 10 Ways to Get the Best Return on Your Web Site Investment
Make no mistake, your Web site is an invaluable resource -- an asset that's growing more important as customers and prospective customers do their comparative shopping online.  And growing more important as they decide to investigate further, or pass you... Continue Reading
Aug 7
NFL, Like Chinatown, Kicks Off Year of the Dog(fights)
I can hardly wait.  We got Michael Vick Kennels flooding the zone of the the sports page, with occasional whiffs of PacMan Jones, and the random thugs of the month get their turns, too.  One of the few moments in... Continue Reading
Aug 3
Why most Web sites suck
Converting prospects into customers is not something that’s done to them from the outside. It’s something that they do, for themselves, of their own free will. Think of how you “convert” from window-shopper to buyer in your own purchases. Now... Continue Reading

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