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Jul30
Bill Walsh: He lived up to his brand promise

I had the pleasure of meeting Bill Walsh, the best SF Forty-Niners coach in history who coached them when they were at their best,  during his first season as Stanford football coach one morning in September, 1977.  We were fellow alumni of San Jose State.  I shared this factoid with him at a pre-game, Stanford booster breakfast that day and he replied, in faux embarrassment, "Maybe if we're lucky, no one here will find out!" 

If a brand is a promise to deliver an experience, Walsh never disappointed.  He had a strong, favorable brand if anybody ever had one.  When he prowled the sidelines, in his trademark white sweater and tan slacks, you may not have always been able to count on a win, but you could count on being entertained --  and excited about the next game. Off the field, he was an informative interview, an engaging speaker, and polished conversationalist.  He spoke in complete sentences and made compelling, articulate sense in language polished but never high-falutin'. 

If Seven-Up was the "un-cola", Walsh was the "un-coach". Ironic because he was the gold-standard of the profession. His reputation preceded him and he delivered on his reputed promise.  Every brand should be so reliable.  A lot of the football world will, no doubt, be at his memorial service.  But an immeasurable part of that world will be missing that day. 

The "brands" of Stanford, and the NFL, are all the greater today for his stamp on them.  Yes, we had time to prepare, but he will be missed nonetheless.

Jul27
Vick, NBA ref, steroids in MLB threaten sports brands
Marketers and brand jockeys, take note: The scandals rocking pro football, basketball and big-league baseball right now may not be the "perfect storm" that brings them down, there are too many die-hards and true believers for that, but make no... Continue Reading
Jul26
Top Ten Brand Lessons from Lindsay Lohan and Paris Hilton
10.  So-called "old media" is so hard-up for viewers, listeners and readers that they will pander to anyone with eyes and/or ears.  Anyone with a brain, of course, they're not too particulary worried about.  This is part of why they're... Continue Reading
Jul25
Naked marketing. Business "unwrapped". Is this really new?
I can remember my mother, bless her soul, cautioning me about the crap I used to watch on TV. Not anything suggestive in the programming, mind you. There wasn't any of it in the Howdy Doody '50's or the Beverly... Continue Reading
Jul19
Dump your monologues. Start a dialogue.
Most companies still market and sell in monologue mode. Their web sites, sales tools and marketing programs function as “read-only”, so to speak. This one-way communications paradigm hinders revenue growth because it disallows the gathering of market intelligence and creation... Continue Reading
Jul17
The "brand" is about the REVENUE, stupid!
You don’t sell to "customers" anymore.  You sell to networks of customers who talk to each other, refer vendors and products, and share opinions and experiences.  If your "marketing" function isn't giving those people real, compelling reasons to select you, then trash it and... Continue Reading
Jul15
How to make your brand a celebrity
Marketers dream of celebrity, don’t let them tell you otherwise.  They want fame and fortune for their brands.  Don’t you?  And shouldn’t this be the end result of giving people reasons to buy in the first place? Of course, it... Continue Reading
Jul10
Is your website revenue-minded?
Or does it squat there like Narcissus, forever admiring its reflection in cyberspace?  As more and more business is conducted electronically, you must be certain beyond all doubt that your site is designed and planned with your customers foremost in mind.  It astounds... Continue Reading
If Wal-Mart had Target's image, its stock would be up 5%
I first heard the term "reputation management" back in the Medieval 1970s when I was helping manage the reputation of SRI-International (formerly Stanford Research Institute). Now there’s even more data to back up the claims many of us have screamed for years: that a... Continue Reading
Jul 6
Rupert Murdoch: True to his brand
I don't share the heartburn many people seem to be suffering with Rupert Murdoch's News Corporation buying controlling interest in Dow Jones/Wall Street Journal.  As for all the squeeking and squawking civil libertarians who never miss a chance to knock Murdoch's political... Continue Reading
Jul 3
Got dirty laundry? Wash it in public then hang it out to dry! Your customers will love it. Hey, I'm serious!
I tend to cringe when I hear most marketing types today drone on about "Web 2.0".  The fact is that most corporate Web sites are classic, cookie-cutter exhibits in the Web 1.0 Museum.  They're basically online versions of 20th century brochures. Nice eye-candy, yes,... Continue Reading

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